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Antifragile Systems and Teams

How Can DevOps Make You Antifragile? All complex computer systems eventually break, despite all of the heavy-handed, bureaucratic change-management processes we throw at them. But some systems are clearly more fragile than others, depending on how well they cope with stress. In this O’Reilly report, Dave Zwieback explains how the DevOps methodology can help make your system antifragile. Systems are fragile when organizations are unpr...

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Beyond Blame

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addr...

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Beyond Blame: Learning From Failure And Success

Failure is inevitable. Our increasingly complex world demands that we continuously learn from failures (and successes) in order to survive and thrive. And yet, our learning is too often undermined. We construct biased but comfortable stories, which often feature a simple, single "root cause"--a villain, someone to take the blame. Having done that, we short-circuit the possibility of developing any deeper understanding of the complex ...