How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them
How People Tick

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and tim...

Working with the Enemy: How to Survive and Thrive with Really Difficult People

Working with the Enemy describes survival strategies for working with 15 very difficult personality types.  It shows how to take control of an “enemy” situation and turn it around.  The book clarifies what makes these “enemies” so difficult, and it shows how to deal with them and prevent future difficult situations. This book looks in general at how to understand what we are doing “wrong” and gives advice on how to handle ourselves d...

Coaching Made Easy

Have you ever wanted to make change happen more easily? Do you want to harness the power of coaching? Is so, help is at hand, as the simple three-step process in this book can help anyone become an effective coach.